Q.13. Is change in work–culture necessary for providing quality service delivery in present administrative structure? Answer with arguments.

Change in work culture is indeed necessary for providing quality service delivery in the present administrative structure. Here are some arguments supporting this statement:

• Adaptation to Modern Needs: As society evolves, so do the expectations of the public regarding service delivery. A modernized work culture can better meet these changing needs.
• Efficiency and Productivity: A positive work culture that embraces innovation can lead to more efficient processes and higher productivity, which is essential for quality service delivery.
• Employee Engagement: A work culture that values employee input and well-being can lead to higher levels of engagement, which is directly linked to better service outcomes.
• Customer Satisfaction: A customer-oriented work culture prioritizes the needs of the service recipients, leading to higher satisfaction rates and better public perception.
• Transparency and Accountability: A culture that promotes transparency can enhance accountability, leading to more trust in administrative services.
• Embracing Technology: A work culture open to technological advancements can leverage digital tools to streamline services and make them more accessible.

In conclusion, a shift in work culture is not just beneficial but necessary to align the administrative structure with contemporary service standards and expectations. It fosters an environment where quality service delivery can thrive.